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Responsibilities: · Represent EMC and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in EMC products.· Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Qualifications: Excellent written skills and verbal communication skills.Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies. Work Experience Requirements Three (3) years or more of network storage or backup applications technical support experience or similar work experience in supporting network security products. A minimum of four (4) years of technical support experience in supporting products at the enterprise level. Strong working knowledge in the area of storage technologies such as RAID, Fiber Channel, Tape Libraries and Backup Software. Education Requirements Bachelor’s degree in Computer Sciences/ Engineering from a reputed University/Institute. 联系：MSN: allen_jiang1028@hotmail.com E-MAIL: allen.jiang@e4u.cn |
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发表于 2008-8-13 16:58:12
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